1. Before payment
Because NETJAM reviews the order before requesting payment, customers should request cancellation as soon as possible if they no longer want to proceed. An order request that has not yet been accepted or paid can generally be canceled without a payment refund because no payment has yet been taken.
Customers should provide the order number when requesting cancellation so that NETJAM can identify the correct request.
2. After payment but before shipment
If payment has already been completed but fulfillment has not begun, NETJAM will review whether the order can still be canceled. If cancellation is possible, an approved refund will be initiated to the original or otherwise agreed payment method.
Payment-provider posting times may continue after NETJAM sends a refund.
3. After fulfillment begins
Once an order has been packed, shipped, or otherwise entered irreversible fulfillment steps, cancellation may no longer be possible. In that situation, the customer may need to receive the item and follow the Returns & Refunds Policy if the item is eligible.
NETJAM does not guarantee that a cancellation request sent after payment will be received before fulfillment begins.
4. NETJAM cancellations
NETJAM may cancel an order before final fulfillment if an item is unavailable, pricing or product information contains a material error, the shipping address cannot reasonably be served, payment fails, fraud or misuse is reasonably suspected, or another legitimate operational issue prevents completion.
If NETJAM cancels an already paid order, an appropriate refund will be initiated.
Contact
NETJAM
Email: support@netjamonline.com
Address: 127 N Higgins Ave, STE 307D #3067, Missoula, MT 59802, United States
Phone: +1 406-813-9648